Refund policy

Eligibility

Refunds apply to paid course seats confirmed by invoice. Free resources and informational website browsing are not purchases.

Timeframe

Request a full refund within 7 days of payment if you have not attended a live session and have not downloaded more than the orientation pack. After the first live session, or after day 7, eligibility shifts to partial credit as described below.

Full or partial refunds

• Full refund: within 7 days, no live attendance, orientation-only access.
• Partial refund (50%): withdrawal after the first live session but before the midpoint of the cohort, when seats can still be reallocated.
• No cash refund after midpoint: you may transfer the remaining seat value to a future cohort within 6 months as credit.

Non-refundable items

Third-party software licenses, travel booked for on-site Atlas engagements, and custom data preparation already performed for a private team are non-refundable once work has begun.

Refund process

Email contact@logicstream-hub.digital with your invoice number, cohort name, and reason. We confirm eligibility within 5 business days.

Processing time and method

Approved refunds are returned via the original payment method within 14 business days after approval. Bank timelines may add several days depending on your institution.

Cancellation by LogicStream Hub

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.

Exceptions

Documented medical emergencies or mandated travel restrictions may qualify for extended credit even after the midpoint. We review these case by case.

Contact for refund requests

LogicStream Hub · No. 43 Jln Mutiara Emas 5/23 Taman Mount Austin; Johor Bahru; Johor; 81100; Malaysia · 07352-8872 · contact@logicstream-hub.digital